SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TruShooter (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trushooter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality. Fits perfectly to my UV-5R
Excellent!
As the description says, very useful to carry the radio, surprisingly fast shipping, arrived in 2 weeks
It came quickly. BAFA got in like a native. Excellent!
The cover is good for carrying a radio station. Executed soundly, everything suits me
The goods are exactly as in the description. Quality is excellent!!! My husband is very pleased!
Quality is not super, very little stick out strings, but in general, I'm taught!
Conform to the description, to see in time
Good quality, fast enough delivery to Kazakhstan.
Convenience and simplicity, nothing superfluous. Thank you
could be a little narrower at antenna but it's a good fit. good stitching
Radio baofeng with a connector for headphones tight, but entered
Fast shipping!! Congratulations
Fast shipping, consolidated with other parcels, with full tracking. Quality seems good. Thanks store
I like...
Good quality, thank you! !!! Seller advise!!!
amazing product. very high quality. UV5RE fits perfectly inside with also extra speaker / microphone combination attached. can be firmly attached to belt. No need to worry to break the screen
Eye, if the walki antenna, is to the right of it, the case is useless.
Super quality identical as products Norwegian NFM production and price much lower. Super Recommend.
Fits perfectly my Yaesu FT-70D with and without the clip. Would also accommodate an HT one inch taller.
Quality good high. Fits nicely into UV-R5 Okey
it's enough quality for this prise. tried three types of walkie-talkie. Fits good, fast shipping of item, good description. reccomend
It is OK!
Description matches. Quality too. For baofeng uv-5r just.
very nice strong beautiful colour khaki fast shipping ✈ easy to carry useful protection to Walkie talkie Baofeng BF-777S c'est très bien forte ✅ très belle ❤ boazinha, bonita, ótima, maravilha ▶️ melhor que isso, só outra de novo Show ❗