SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TruShooter (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trushooter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's fast מאד after 8 days, satisfied מאד thanks to the store
Met my expectations! Very good!
It looks great. I just think they should include the tripod adapter.
Good binoculars, the visibility is clear, packed perfectly. Fast shipping. Thanks store
The courier brought the order straight home, thank you very much, apparently, that other service (I will not call it, everyone guessed, well, there's still a queue ..)) did did Binoculars Super, Rubber covers on optics, Zoom Super, binoculars itself is easy to handle, The handbag is still on him. I use it with pleasure.
The best store!Thank you for fast shipping and delivery.
Very high quality !! Comes with a strap bag and lens cleaner at a fair and affordable price! Great product
Received. well packed. in good order. approaching well.
אחלה product accept rose it takes thank מפסוד very.
Chic device, the range is excellent
product is super. great price VS quality. Also very fast sender. in 6 days from China to Netherlands. I would recomend this store.
Very safely packaged. Exactly as described. The sale price was too good for me. The shipment took a week. Nothing Missing.
Thanks
The binoculars are good. Worth your money. I came quickly. Tracked, received reports of movement. Very pleased.
The goods came very quickly. Quality for this price is quite worthy. Optics are not very light, the image is dark. As a ship's binoculars-does not reach. For fishing, tourism and outdoor activities-will go.
I was packed on a conscience, everything is even a box. And the truth is the car number somewhere for 300 meters is visible very clearly. The cover is smaller than the size of the binoculars but for me the main binoculars. Happiness full pants.
Thank you very much. The order came very quickly. the lenses are super.
Delivery fast packed well goods quality is excellent. Thank you store!!!
very good thanks
Good quality binoculars. Zoom works very well. Recommend.
i like it. Fully recommend to buy eventhough could not zoom as much as i expected.
Excellent binoculars! As described. They arrived long before expected. You can see to the minimum details. In the photos try to take a photo with your mobile but it has 5 lenses so you can't focus well so you can take the photo of what it would look like in the binoculars. Still, the result is wonderful.
excellent
The goods came, the binoculars are a good approach, everything works fine. thank you to the store.
Great binoculars came as described