SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TruShooter (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trushooter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came very quickly, less than 2 weeks, delivery sdek. The quality is excellent, it shines brightly, the packing is reliable. Thank you, satisfied.
Shipping fast and nicer
Fast shipment within only round about four weeks. Nice product in very good quality. I recommend the store and would buy the article again.
Very good and fast to get Works as Says in description Recommend;)
The lantern works on a 18650 battery (not included), you can charge inside, there is an indication. On each button 3 modes: 100%, 50%, strobe. There is no moisture protection, although the plug on the charging socket and the silicone pushers are
The goods came quite quickly. Well packed, all whole. Qualitatively assembled, immediately checked everything works. I recommend the store.
It came quickly. Works well. But it is better to take with the sensor. I definitely recommend the store. I'll still order from him.
I bought without a battery, two buttons for turning off for each led. Three modes of operation per led, the last mode blinks.
Corresponds to the description. The quality of performance is decent. Plastic without smell and cast qualitatively. But the mount in the future requires processing, because in one of the lanterns the angle of tilt is no longer held, although I took from another store that lantern. Shines brightly, both cob and lens, three modes each. At this seller, I buy the 4th one already-I like it, I survived work on the street v-40, the plastic remained whole. Packaging package with a navel and this time individual retail carton packaging under the flashlight, plus inside the navel wrapped. Delivery to 19rus in the area of the month, since the shipment. I recommend both a lantern and a seller!
Lantern with two light sources, work together and separately, at the first opening the latch cracked, the plastic is weak.
Delivery three weeks. Lantern is good, made qualitatively, I advise.
Ordered 30.12.2020 received 27.01.2021 waited in the Sverdlovsk region of nizhny Tagil ordered not the first time and 12 pieces immediately, came all the workers, shine bright, in general, everything is good, in carobochki, with the store talked all is well, you can order a fair seller, I bought for 349.90 the price of one lantern, it still depends on the configuration, I do not think for a long time, Put please laik for feedback, for you tried, thank you in advance
In Yekaterinburg, the parcel came in almost 2 months. Everything works. Shines for such a baby very well, bought for work. Two diodes, can work both separately and together. Three modes each; bright, dim; flashing. For three hundred pieces is a very good option.
Good honarik. You can get your hands on/off. I like that there are 2 types of lighting diffusing and directional. Battery of course "G" on the capacity of 750mAh. Ordered from the Chinese on ludsha.
Got there in a month and a half. No damage. The track was tracked only 4 days (after the transfer to SDEC). Took the kit and (turned out to be without a battery-did not look). It's good to have a spare at home. Checked-works fine!