SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TruShooter (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trushooter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just what I ordered. Pen works fine, but I haven't got around to testing the refills.
Transaction was perfectly implemented. The product is great and top quality for a very fair price. we are happy. Professor Dr. Jean-Pol G. Delhougne
Externally super. I am pleased. For a gift, that's it. Thanks for the fast delivery.
Quality is super! Glass oooochen sharp!
I decided to try what kind of beast the tactical pen is. Massive, strong, sharp glass, the handle itself is terribly dangerous and tactic) arrived quickly, packed in a foam and a bag of pupyrku.
Cool pen, I'll take one more for a gift!!! I recommend, five stars!
The pen came together with other goods in just 12 days (for my nizhnimyuchensk pts. Quickly) in the hand lies comfortably, has weight, the function as the handle performs on hurray, the glass glass did not test
The pen arrived in a month and a half. It is of sturdy construction. It writes with a nice black color. It's decently weighted, not too heavy, not too light. It appears like it will hold up to some firm use. The machining is precise. The knurling is not abrasive to the touch. The clip is tight. I tried to scratch glass with the glass breaking point, but the effect was minimal, if any at all. The point is hard and sharp, though. In total, I recommend the item.
Not received, but the store is not guilty- Customs is not good.
Cool pen, writes perfectly!
Heavy, writes perfectly, broke nothing tried
Pen is good little bit lighter then you see . Bat metal is good
Looks very stable. Fits comfortably in the hand. Top very pointed toe. 27.11. Was estimated delivery and is now 25.10. Already been delivered. Thank you
To RB reached 3 weeks, the pen is super, thank you to the store.
It's great, just like the photo and description, it came in nicely wrapped and without any harm, thanks
Whole good quality pen.!!! He writes fine. The metal tip is very sharp. Called look out when using becouse with any injury to your fingers or body. Really a recommended.!!!!
The pen writes Black (default), the tip is sharp. All OK
Thank you very much for the good fast goods, I advise all the producer.
The handle is super, it is really heavy and serious, and quality
Excellent product, very fast shipping
Super good only, it came with the ink watered ceeo that was for the parcel
Zamovyv 23.05.2021 came on 12.06.2011
Excellent!
Same as in pictures well size excellent finished
Good product and good quality