SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TruShooter (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trushooter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good material, molle fixation. Small size for 1/2 liter bottle.
Nice bag. I 'd get there faster. At customs hung 2 weeks.
Shipping fast. Bag-I like it. A solid five. I have the only problem-the smartphone only climbs into a large pocket...)
Excellent quality bag, roomy, beautiful! I arrived very quickly!
The quality of the bag is good, the seams are quality, the zippers look reliable. Shipping fast. Recommend.
All as in the description of the goods. Fast shipment. Is good Quality, I advise!
Great bag. The appearance is the same as in the photo. Inside is a lining fabric with a manufacturer's brand. Quality seams. No sticking thread. This is certainly not Cordura®(On the side compartment from the wrong side on the fabric, the coating that may be peel off), but the quality of the bag is good.
Excellent tactical bag, completely like I wanted, the description exactly corresponds to the product, store and I recommend it to everyone. Very satisfied with the purchase!!! Unfortunately, the pictures for some reason could not download but I ask you to believe me on the word a very excellent bag.
The bag is very good, I recommend! Delivery is very fast.
приличная сумка,описание соответствует. качественные швы ,отличное исполнение, рекомендую.
Офигенная сумка. Когда первый раз потрогал, думал материал потрескается на морозе или будет сильно дубеть, но немного походил с ней по улице в -27, попробовал помять, но она просто не сильно "хрустела", а материал и не думал трескаться. Сама сумка сшита отлично, торчало пару ниток, но не страшно, просто обрезал. Замок только громкий из-за особенностей ткани, но пройдёт со временем, пока ткань разносится. Она мне нравится всё больше. Отправили кстати быстро и пришла тоже быстро.
The bag is actually good, the fabric is durable. I got there in two weeks.
The bag came in 11 days to the Rostov region, the quality is good, I thought a little more will be, the central compartment is on a sound zipper and quite roomy. Well, the rest of the time will show, and so I advise
The bag is decent, for this money. Let's see how it will be worn. Delivery is not fast, in Russia for a long time. Seller norms.!
Very good workmanship, material apparently very tough. Who has the same doubt Q I had, inside have 30cm length.
It came very quickly, I did not want to take it so early, but I had to