SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TruShooter (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trushooter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great!!!
The quality is excellent, very satisfied with the sub-bag. You can stick a loader on 200 balls, a flashlight. Sent fast.
Correct item and according to store description.
Super 1A polecam
Complies with product description
The maximum length of the lantern for this bag should be 22 cm. I originally tupanul and inserted a lantern front side (led or "crown") down, so it will be very hard to get it up and as hard to remove! You need to insert the "crown" up and then everything will be perfectly placed and held! Thank you very much to the store, everything is very cheap and very high quality! On the 2nd and 3rd photos, examples like not to do!
Although we pay for delivery but it's long-more than a month and a half. But the quality of the goods at altitude is a good fabric, good, exactly stitched. The button closes tightly. Excellent goods and five stars despite long delivery.
Delivery to Moscow ~ 19 days, arrived significantly before the specified time. Not a branded cover, somewhere sewn Krivova-something, but firmly. The sizes indicated in the photo of the goods: generally truthful. Who needs consumables take it!
The parcel is received. Everything is just super, the delivery is just super. The store of 5 stars.
Very good product
Order February 19th. Shipment February 20th. Arrival March 15th. Late arrival. The quality is good.
I thought it was gonna be a little smaller, but it failed my action.
Nice torch pouch goes well on my molle wall
Goods good quality, recommend
Good product. Satisfied with the purchase. Arrived within the estimated date to the Canary Islands
Great product, are very satisfied, reflects faithfully description, excellent workmanship. Quick shipment, less than a month.
Same as in the description