SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TruShooter (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trushooter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Parcel received very quickly. Knife of Good manufacture and looks sturdy. A little ride at the cutlery to refine the blade and we are good!
Delivered in 13 days. According to the description, the knife is heavy, the blade thick. The sharp is sharpened coarsely but it cuts well, and the wooden handle is quite qualitative. The case is not very well finished but it was necessary to expect for the price. In short happy with my purchase, it will boneless at the next barbecue.
Article conforms to the description. Fast delivery and well packaged product. Thank you
Thank you for your professionnalism.
Passed all the terms but the Easter received. the knife is a heavy convenient producer recommend
Knife very well but beware 10 EUROS more in customs tax so at this price as much buy in FRANCE
Excellent knife a little long to receive but very good value for money the knife and really very nice to take in hand and very pretty it is already well sharpened
all good thank you!
Nice knife. I can recommend store and product.
A normal knife, while sharp, but lies in the hand perfectly
As described, thanks. A bit thick for a kitchen knife, but okay.
Nice knife. Really like the sheet. I can recommend store and product.
very solid and beautiful
The product corresponds to the description. it is beautiful. very nice to hold in your hands. The sharpening is perfect. I recommend to buy.
Good knife sharp found only a bit small but is good at cost benefit arrived very satisfied
It came quickly, quickly, without delays, exactly on time. The knife itself is powerful and reliable, the blade matches. Seller recommend! Case of course so-so
It’s amazing knife exactly as described and awesome work
Good packing, quick shipping and first impression of the item is positive.
Faithful to the description, so well, delivery in 13 days for France
The knife match expectations, great product! It is a little heavy, good material, looks tough and sharpened, still not used. Led 29 days to get inside the Ceará.
The knife is quality heavy, it looks very solid. The canvas is thick, the blade is sharpened on both sides. It's a very sharp knife. He cuts everything without effort, the chicken bones cut once. Best for cutting and slicing meat and fish. I especially liked the hole for the index finger, the emphasis is better and it is much more convenient to use. The handle is wooden, black, slightly curved, in the hand lies clearly. The knife is embedded in a decent cover that will last a long time, the skin is thick and durable. The cover closes on the button. I recommend, delivery is fast.
The highest quality of workmanship, the blades are made of stainless steel, which is distinguished by durability, hygiene, environmental, strength, and corrosion resistance. Steel does not absorb food odors when slicing and does not change its taste. The handle has an ergonomic shape and provides a confident grip, which allows you to work with a knife, without experiencing fatigue for a long time, a metal base. Size: total length 273mm, blade length 146mm, blade width 50mm, thickness 4mm.
i have pretty big hands and its still feel good , were sharp knife thanks to the store recommend
The knife is super, massive, sharp. the goods came quickly. Seller recommend.
The knife is cool!!! Heavy, heavy, thick steel, made qualitatively, paper cuts that oil) Conveniently lies in the hand. Took for fishing. Seller recommend.