SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TruShooter (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trushooter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The vest is made well, it came to me by delivery to Sberbank, very convenient. Sub-bags and stuff in place.
Great product! delivery was fast and in my opinion fully worth for the price. gonna visit this store more in the future, that's a promise!
The vest is really of very good quality and corresponds to the description in the photos, I recommend it. Delivered very quickly
fast shipping as advertised. for the money a very good quality product far better than my last molle vest.
Arrived in 10 days. Very good quality with lots of customisation options. Feels like a very premium jacket. Amazing for the price! ⭐️⭐️⭐️⭐️⭐️
The product is great, it looks quality and very resistant. It is comfortable to wear and very versatile. It's interesting that on the sides you have two closures, on the high and low waist, which other vests of other brands do not, so it's safer. It goes perfect for XL plates. Some of the bags you bring don't end up being useful at all, because you're very loaded, but come on, I'll use them for other things. My only hit has to do with shipping, as I hit almost a month waiting for stock, and when there was at last and I bought it, it took a lot to ship, I wrote them and I got an automatic message indicating they were on vacation for almost half a month. Anyway, it finally came and I'm happy.
Perfect as described. Good quality and fast delivery
Exactly as described on the site. The fabric is tough and the stitching appears well done. The MOLLE webbing is sturdy. The only issue I have is that the MOLLE connectors on the accessories appear to be mid grade plastic. I could see those becoming brittle in 5+ years. Other than that I couldn't have asked for more.
excellent store, communicates and sends very fast very good quality I am satisfied!!
Very good product, good quality. Well-packed wine. 10 out of 10. Highly recommended, it has lower opening to insert the plates. The hooks, velcros and locks look good quality. Thank you very much!
Bom colete táctico. Veste-se quase como uma luva. Vem com muitas bolsas. O material com que é feito parece ser de boa qualidade.
I'm really surprised at the quality of this product, it is very well made for the price. if you are looking for a nice plate carrier, do not hesitate to purchase this!
The truth that surpassed my expectations
Excellent product, fit is really good, extremely satisfied...
Vest rewelacja, ballistic cartridges fit elegant. For this roomy pockets that are included very. Everything needed to have when wearing the mieszcza.