SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TruShooter (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trushooter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is very useful to raise a dog. I have already purchased three. It is a very good product.
It came as a description. Quality is good. Seller recommend.
Sent very fast. In Minsk came in 16 days. Works from Akuma AA 1.2 V normally.
Works perfectly even from AA batteries. It is possible to use a lithium battery of a similar molding factor. Insulation varnish and antifreeze highlights the norms.
The flashlight works from a finger battery, it is not included in the kit, it does not shine very bright, but it is visible on money and documents
It does not shine to say very, but it will go. It was without a battery.
Everything came intact, the flashlight works! Thank you store!
UV flashlight-spring! On the first evening, everything that can be clarified was refreshing. Wallpaper in the kitchen played with new colors)))
Nice flashlight. Took to determine the originals of oils and filters.
Works well, metal case, came quickly.
I expected better, it shines very dim. Delivery fast
Delivery of the week three. Packed in a box. Light aluminum case. Light mode one. Painting the case so-so. Shines like in the picture.
For these really worth to buy a few more when this light seen all plans and dirt
Ordered on January 26, came on February 25. Packed in a small box. It will come without a battery. Required AA power supply (finger battery) 1 PCs Has a wide and narrow beam focus. The build quality is a little suffering. Recommend!
The goods have been delivered very quickly! Workmanship is average, do not forget to lubricate the thread. Works fine. Mode one. Judging by the light of bills, the range is 395nm, but there is nothing to check, except for the bills themselves)) Dirt in the kitchen, some protection of bills, but not all, shines perfectly. In the photo, the microwave from the inside is absolutely clean in the usual light. I used 14500 as in the photo. Its money is worth, a normal store. Got today, maybe I'll add later.
Ordered to verify the authenticity of Mobil 1 engine oil. The lantern works, the letter O and the inscription 5W30 glow and change color, see the photo. The drawback-dull I would like to brighter. In medium light, you can check, but not in bright light Has a small size length of 9 cm, diameter 2.4 cm, Fastener for fastening.
Order received. Delivery according to the declared deadline. I liked everything. Product and store recommend!
19 days delivery. The lantern is good, it shines perfectly. Took for UV glue.
The parcel to Ukraine Zaporozhye came in 23 days, the track was tracked, the packaging was not Ahti but it all came out. Works on one AAA battery (finger), does not go in the kit. Shines brightly, I recommend.