SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TruShooter (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trushooter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful and good product. Fast delivery and very well packed. Very satisfied!
Excellent quality!
excelente!
On May 12 he ordered, on May 24 came to Astrakhan. Binoculars correspond to the description. There are no complaints about the appearance.
Fine goods. Very satisfied with the quality and efficiency of the store's work. 100%.
Good quality lenses. Comfortable grip and compact size. Can be seen far and clearly
Really nice. Think of a more compact and crisper. Recommended! Specially designed case looks luxury.
Excellent Product, fast and safe shipping
Nice binoculars. I had to order a second. Because First lost fishing
top Verrekijker
I came very quickly. Quality is excellent. Packed chic. Recommend
Super current long shock
I bought at the request of a co-worker. He's very pleased. Everything suits him. I came very quickly. Very compact. I did not see it myself, I was sent immediately to the address of the co-worker.
Excellent product! Very sharp and luminous image, does not diffuse on the sides like cheap binoculars. Great material termination, it is soft plastic on the outside (similar to rubber but harder) very comfortable to wear.
Received. Thank You.
Very good quality for a very low price, the truth worth it, they look robust and bueañna construction, nice to the touch. Sharp Vision, clear and clean image, for this unbeatable price the quality of the lenses. Certainly worth every euro, these binoculars. Light weight and a reduced size, it makes it easy to carry them on without disturbing. Bring a carrying case, a neoprene strap, covers to cover the lenses, two cloths to clean the lenses and instruction manual in Spanish. The shipment was fast, purchased on 18 December and arrived on 28 December, all well packed.
Good Goods!!! I recommend the store, I will still order!!!!!