SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TruShooter (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trushooter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
all good
Irreproachable quality but not tried yet while waiting to order the 2 CR123A batteries
The goods were lost at customs, but the store sociable and immediately agreed to return the money. Before that, he ordered and everything came well. Recommend!
Nice lantern. It's been eight days. Seller recommend.
Test fired with my SIG P229 Legion today, no issues. It stayed secure under load. Let's see how it's operational life develops
Fast shipping, Very kind customer. Item as description
Works great. Fits TM 5.1 perfect
Ever thought than the products of this I finish this neat and when the button or the feeling of smooth carefully cut Busin ~ color sensitivity ballet commonly seen in Africa the rose gold to worry had used ink take one FDE color well come out of four yo ~
Good quality, and good light. Fast delivery. I can recommend this store.
The flashlight is very good. Bright, the focus is good, the quality is excellent, in the kit there is an adapter for old rails (not 22mm). At Glock 19, Umarex got up dead and without Lufts. The only negative is tracking. It was not at all, the store gave an incomprehensible track number, but the goods came even before the scheduled deadline. At one point, it was notified that the goods at customs and then two days later was at the post office. Fully recommend buying, but be ready for mediocre tracking of parcel
Yet put batteries in test but not with sun solid well-fitted.
An incredible light for the price, good quality, works well and looks the part.
Works and fits perfectly on my airsoft pistol
Nicely made light. Perfectly fits the Glock right out of the box. Seller should modify the product description to give potential customers better idea of what this light can do: "Fits Glock rails out from the factory. Package comes with another set of adapter for installation on Picatinny rails (1911 etc.)." Highly recommend this light.
Perfect product. Very satisfied, fast delivery. I recommend.
Very nice light seems durable and has a high lumen output!
Very positively surprised. Very bright, build quality is amazing and switches work perfectly.
Good quality wholesale long work texture as thinking, hold
The flashlight is pretty good i am impressed, the light power is great and looks amazing in my paintball marker, took too long to arrive almost three months, arrived very well packaged and in perfect condition i recommend the store and the store
Was wonderful in a G17, light is strong and the product is well built. Recommend!
Unexpectedly good. Very high lumens. White light and real good material
It's really cheap, and it's good quality.
Perfect just pay attention to the battery CR 123 not provided
Good product how bad comes without batteries but nothing to fade all excellent 10/10 and I get super fast to chile, ready for night games
Second X300 for my other Glock